Refund policy

At Merovia Finds, customer satisfaction is important to us. We want you to be happy with every purchase. If you are not completely satisfied with your order, we are here to help.

Please read our Return and Refund Policy carefully before requesting a return.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of receiving your order to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The product must be in its original, unused condition.

  • The item must be in its original packaging.

  • The product must be in new condition, without damage or signs of use.

  • You must provide proof of purchase or your order number.

Items that do not meet these conditions may not be eligible for a return.

2. How to Request a Return

To start a return, please contact us by email:

Email: info@meroviafinds.shop

Please include the following information in your email:

  • Your full name.

  • Your order number.

  • The product you wish to return.

  • The reason for your return.

Our team will review your request and provide instructions for returning your item.

Please do not send any items back without contacting us first.

3. Return Shipping Time

Once your return request has been approved, you must send the product back within 14 days of receiving return approval.

The item must be securely packed in its original packaging to prevent damage during transit.

Unless otherwise agreed, customers are responsible for return shipping costs for unwanted items or change-of-mind returns.

If an item arrives damaged, defective, or incorrect, please contact us so we can assist you.

4. Refund Policy

We offer refunds for eligible returned products.

Once we receive your returned item, our team will inspect it to ensure it meets our return conditions.

Approved refunds will be processed within 10 days after the returned item has been received and inspected.

Refunds will generally be issued to the original payment method used at checkout.

Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the damage or incorrect item, where applicable.

We will review your case and work towards an appropriate solution.

6. Non-Returnable Items

Items that have been used, damaged after delivery, or returned without their original packaging may not qualify for a change-of-mind return.

This does not affect your statutory rights under applicable UK consumer protection laws.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@meroviafinds.shop.

If your order has already been dispatched, you may need to follow our standard return procedure.

Your statutory cancellation rights under UK consumer law remain unaffected.

8. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team.

Store Name: Merovia Finds

Email: info@meroviafinds.shop

Phone: 01639 895566

Address: Commercial Rd, Port Talbot SA13 1LR, United Kingdom

Thank you for shopping with Merovia Finds. We appreciate your trust and support.

Merovia Finds – Elegance in Every Detail.